The best thing you can do before buying a wall printer is talk to people who own one. Not the quotes on a website, ours included, but a real conversation where you can ask follow-up questions. Ask us and we’ll put you in touch with owners. Ask any other seller for the same. Here’s what to ask once you’re on the phone.
About the work
- What kind of walls do you print most?
- Where do your clients come from?
- How long did it take to book your first paying job?
- What do you wish you’d known in your first three months?
About pricing
- What do you charge per square foot, and does that change by surface?
- Do you have a minimum charge?
- How do you quote travel and setup?
About the machine
- What surprised you about running it?
- How long do setup and breakdown take you on a typical job? Ours take about 30 minutes.
- Have you had to replace a print head? What happened?
- How do you fit the maintenance into your week?
About support
- When did you last call support, and how did it go?
- Has anything taken longer to fix than you expected?
- Would you buy the same printer again?
How to get the straight version
Ask about a job that went wrong. Every owner has one, and how they talk about it tells you more than how they talk about their best wall. Ask what they’d do differently. And if you can, ask more than one owner, including someone who’s been at it for a year or more.
It wasn’t the printer and it wasn’t necessarily me. My ink had expired. Once I swapped the ink, the printer was perfect.
I’ve learned that if I’m going to offer something, I practice it here first so I’m not over-promising.
A few owners in their own words
“I had just hand painted our logo in our office lobby, and it took me a week. As soon as we saw the printer, I was like, my gosh, we could have done that in an hour.” Kelly J., Modrn Ink, Madison, AL.
“It’s rare these days to find a company that still answers the phone, follows up, and actually cares about customer success after the sale.” Ernie F., Wilmington, NC.
Read more on our owner work page, then ask us to connect you with an owner whose work looks like the work you want.
Questions people ask
Can I talk to current owners?
Yes. Ask the team and we’ll put you in touch with owners, ideally someone doing the kind of work you want to do.
What’s the most useful question to ask an owner?
Ask about a job that went wrong and what they’d do differently. It tells you more than their best wall.
Where can I see owner work?
On the owner work page, which shows walls printed by owners with their own photos.
Thinking about a printer? Tell the team in Wilmington what you want to print and where, and we’ll give you a straight answer on whether it fits.
Before you buy: straight answers to the questions buyers ask us.
- The first 90 days with a wall printer: what actually happens
- Five assumptions that make any wall printer calculator look better than real life
- How a $500 wall printing job can lose money
- Print heads: what wears out on a wall printer, what it costs and how to make it last
- Walls to think twice about before you print on them
- Where a wall printer struggles, and how owners plan around it
- A $40,000 printer package or a cheap import: what you’re actually comparing
- What support looks like after you buy a wall printer
- Who shouldn’t buy a wall printer
- What it takes to do well with a wall printer: the five pillars
- Questions to ask a wall printer owner before you buy
- The three kinds of wall printing jobs, and what each one sells for
- How fast does a wall printer print?