Support
Lifetime UV printer support, seven days a week, from Wilmington, NC
Every printer package comes with lifetime support. We sell direct-to-surface UV printer packages for walls, floors, glass, metal, wood and panels, and the team in Wilmington, North Carolina backs every one of them by phone, email or video, 9am to 8pm ET, seven days a week, at no added charge.
Your printer, your training and your support, all from Wilmington, NC.
Support hours
77 hours a week
9am to 8pm ET, seven days, from the team in Wilmington. Weekends in magenta, because that's when most help desks go dark. Phone, email or video, for the life of the machine.
12a
6a
12p
6p
12a
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Coverage
Everything the help desk covers
Help desk
9am to 8pm ET, seven days.
Channels
Phone, email and video. The team can remote in over Wi-Fi.
Hardware warranty
Up to five years on new machines, extended each year you buy a full year's supply of our UV ink.
Training
Included with every machine, in Wilmington or virtual.
Yearly health check
A video call with the team, timed to when you start a new ink cycle. No site visit.
Parts and ink
On the shelf in Wilmington and shipped domestic in the US.
Owner resources
Knowledge base, SDS sheets for every ink, and support tickets.
How long
For the life of the machine. No tiers, no expiration date.
Not an owner yet? Call 910-632-0320 or send us the form.
In Jason's words
Help when you need it
“You wouldn't start a taxi company with a car that doesn't have a mechanic in town.”
The Wall Printer® · 910-632-0320
That's the whole idea. Ink, parts and the people who know these machines are on the shelves and on the phones here in Wilmington, NC. It's a service business on both ends. When you do good work for your clients, we've done ours.
We like proactive support better than reactive. Call before the job, not halfway through it. “Here's the surface, here's the file, here's what the client wants. What do you think?” That's a call we love to get.
Put it in a ticket, add a picture, and give the team as much context as you can. We've seen a lot of situations over the years, and most of what we know came from owners asking first.
Upkeep
The upkeep, in brief
The pump box keeps the ink moving. You keep a short routine.
Every twelve hours
The pump box circulates the ink on its own.
Every other day it runs
About twenty minutes.
Monthly
UV lamp glass and guide rails.
Yearly
A health check with the team by video.
Print head
About $2,000 on the Pro, a wear item. Keep a spare on the shelf.
Print life
Print life, indoors and outdoors
Outdoors, ask us whether a clear coat makes sense for your surface and exposure. There's an SDS for every ink.
Every application is different. If your project comes with a spec for fire rating, cleaning or floor traffic, call or text 910-632-0320 and we'll help you plan it.
The team
The five people who answer
The people who train you are the people who pick up the phone after. When one operator figures something out, the team shares it with everybody. We're on your team for that part.
Chris Borden
Chief Training and Technical Operations
Jason Landkammer
Director of Support Operations
Bruno Araujo Moreira
Director of Customer Support
Coy Rierson
Customer Support Manager
Mason Kellum
Support Operations Manager
In their words
What owners say about the support
I picked up the phone and I heard three people in the background trying to help me figure out what happened. We finished the print.
Any time I've had a problem, the support team has been immediate to respond. It helps with my confidence. I'm not alone. If something's going wrong, there are people who can help.
It turned out I had a bad port on my computer, right out of the box. We went through the troubleshooting and they overnighted me a brand new computer. Everything the marketing promised has been delivered. Now it's on me.
The online resource library keeps me from opening tickets. I type in the problem and the article is there.
From recorded review calls with owners, September and October 2026. See their work.
On video
The support team, on camera
The support team at work
The support team printing
Questions before you buy?
Call 910-632-0320 or send us the form. 2157 Dexter St, Wilmington, NC 28403.
Discovery call
Reach the support team
Owners: 9am to 8pm ET, seven days. Everyone else: ask us anything.
2157 Dexter St, Wilmington, NC 28403